Welcome to the November 2003 Minutes!



		Minutes for November 13, 2003 Break-Out Sessions Report Summit Retreat - Harris Ranch Summary of the Morning Session: Morning Presentations: Essential features of working models— From Modesto Junior College: A “champion” at a high enough level of college administration to promote collaboration between related programs. Recognition that programs are related—eliminate the silos. Regular communication between principals in related programs. Focus on the project goals—serving the community—not on individual program needs. From the RHORC (Regional Health Occupations Resource Center): Identification of common skill needs in an occupation. Identification of employer demand for workers (e.g. operating room nurses) Collaborating with employers (hospitals) to provide training, placement Effective use of technology (distance learning) to stretch resources, create uniformity Effective combination of for-credit academic programs with employer specified training (i.e., adjusted schedules, modified curriculum) Summary of Survey Findings: Community colleges are recognized for doing an excellent job, but far too many potential customers and customer representatives (industry associations, chambers of commerce, etc.) remain ignorant of what we do. Time (scheduling constraints) and costs are barriers employers face with regard to accessing training services of any kind, including ours. Basic skills, workplace ethics (including professional behavior, communication skills, ability to work with others [teamwork], attendance, attitude), direct job skills and computer skills were almost universally identified by employers as immediate and future needs for the workforce, and present significant opportunities for the colleges. The ability to promote and sell our services is what is underdeveloped and possibly absent on some of our campuses. For more information regarding these surveys, please contact the Susan Scaffidi, Bakersfield College, 661-395-4147, or sscaffid@bakersfieldcollege.edu. Break-Out Sessions: Overcoming Barriers and Solving Problems Each session included an overview from an Economic and Workforce Development Program representative regarding services available through the regional centers. Participants then used that information, plus any relevant information from the morning session, to discuss current opportunities, barriers and other conditions influencing their ability to promote their programs and connect with customers, especially employers. Overview of Economic & Workforce Development Program/EWD (formerly Ed>Net) Regional Centers and Short-Term Funded Programs: · Advanced Transportation Technology · Health Care · Biotechnology · Contract Education · Environmental Technologies · New Media/Multi-Media · Workplace Learning Resources · Small Business Development · Applied Competitive Technologies · Internal Trade Development · Job Development Incentive Training · Industry Driven Regional Collaboratives · Business and Workforce Performance Improvement (Centers of Excellence) · Name change from Ed>Net to EWD to be more inclusive—does not exist just to assist the employer, but also to assist the student/worker · Initiatives and short term projects should integrate more with vocational education Purpose: Link resources to college to assist in developing projects · Instructional programs · Short term modular material · “Breaking down” barriers – interdisciplinary programs, intercampus, and interdistrict · Fees for service – Initiative Directors’ time paid for · Guidelines for subcontracting Modesto Junior College / Merced College Follow-up Actions As a result of participation at the Economic Development Summit, we commit to exploring partnerships with the following departments or Economic & Workforce Development programs and to take the following actions upon returning to our colleges or programs: Project Name: CUSTOMER SERVICE PROJECT-SMALL BUSINESS FOCUS (Merced College and Modesto Junior College) Description: Project will meet the highest need reported for the region (customer service), project will provide valuable resources that small businesses could otherwise not access, project will be part of a CERTIFICATION process, and may be tied to curriculum. Revenues: FTES and/or Fee-based Roles: Merced will provide core curriculum and Train the Trainer opportunities, Modesto Junior College will replicate model and focus on SBDC Partners: SBDC (external), Chambers of Commerce (external), Instruction (internal), and Student Services (internal) Potential CLIENT partners: Community Services Agency, Hospitals, Banks, and Malls Resources: A Jonae (innovative, motivated instructor as champion), College of the Siskiyous model (for internal and external marketing suggestions), goal of 15 FTES production, assigned load (for instructor), and negotiated space (with Chamber) Assignments & Timelines: 1. Initiate meeting with Chamber - DECEMBER 2003 2. Approve Curriculum through committee - JANUARY 2004 3. Run project - FEBRUARY 2004 We understand that we are not committing resources of our colleges or programs and that this is a personal commitment to continue the efforts begun at the Summit. TEAM: Bill Scroggins Harry Gossett George Boodrookas Robert (Vince) Vincelette Dennis Gervin Angela Fielder Paul Vantress Jann Helfer Judith Monast San Joaquin Delta College Brainstorming session: Topics of discussion were: · Entry level management training · Customer service training The group agreed on Customer Service Training as the area of focus. Need/Actions: Performance Consulting Local employer Survey and analysis of data Locate customer service models Contact Michael Ward at the Professional Development Institute (PDI) regarding the Customer Service Train the Trainer Possible EWD connection = PDI & WpLRC (Merced) Survey expansion - Curriculum - Customer Service Analyzing Customer Needs - Training or Non-training needs Contact Modesto Junior College - Successful model in modular format (Contract Education) Parking Lot Issues: · Performance Management Assessment · Development of Offerings - Menu of Services - Include $ paid by client/customer Fresno City College – The Training Institute Opportunities: Sun Maid · Supervisory training · VESL – WpLRC Bakersfield · Safety/Fire Two other customers for VESL Industrial Maintenance Regional Jobs Initiative (Fresno and Clovis) – 8 industry clusters – What role will FCC play? Initiative goal—30,000 jobs in 5 years for the area in the following areas: Information Technology, Water Resources, Tourism, Health, Manufacturing, Logistics/Warehousing, Construction. Opportunities: There is a FCC administrator on each industry cluster team Training is an essential component of this project FCC already has substantial resources to contribute to the Information Technology, Tourism and Health clusters Barriers: Not clear what is needed for remaining clusters—Water Resources, Logistics/Warehousing, Construction, Manufacturing Next Steps/Issues to Resolve: Working with Reedley College (e.g., Water Resources cluster perhaps better handled by Reedley) Working with Cal State Fresno—referred to Catherine Swenson for technical assistance Learning more about what is needed—referral to Center of Excellence for marketing assistance Catherine Swenson to provide guidelines for subcontracting between different districts, between a college and a regional center. Need help finding training program for a Community Health Aide position (Bilingual/VESL health) Confer with WpLRC for curriculum and training assistance—VESL - Bilingual/VESL health College of the Sequoias, West Hills College and Porterville College: Overview: Peter will travel to San Diego · New newsletter · Idea brokers · Brochures – 3 weeks Dec/Jan will be redone · Collect success stories (send to Peter) · Here to help · Economic and Workforce Development replacing Ed>Net Porterville College Opportunities: · Central broadcast System (do a piece of it) · Let projects and goals drive funding · CSAT system – take pieces and offer more opportunity · Under-utilization – improve communication with clients and marketing West Hills Opportunities/Needs: · Marketing · Right product · Business Assessment · Measuring tool · Effective/no duplication of services COS Opportunities/Needs: · Work habits – how do we instill that in students? How is this being done? · Marketing · Training needs for small businesses with little or no money · Distance learning · Work ethics – traveling program · Get what Modesto is doing Next Steps/Issues to Resolved: · Industry Oversight Committee · Program regarding work habits/basic ethics · Rev $ - contracted – · Involve business · Business will need to identify participants · Protect investment Roles: · Business—Needs, skill standards · College – Training/curriculum/customizing Resources: · Classroom materials · Distance/online/on-site · Assign (?) Scott – marketing; Antonia – faculty; Steve – collect $ Next Steps for the Region: What is required to keep this effort going? · Follow up calls (regional centers, initiative directors) - Resources from regional centers - Technical assistance from initiative directors and regional centers · Maintain small group commitments · Timeline/formal – informal meetings · Check WIB’s for $ resources · Summit follow up as a consortium agenda item · Initiative Director site visits, regional meetings—refer to Economic and Workforce Development Website (www.cccewd.edu) for contact information for initiative directors—they will come to you! · Explore regional priority process (John Prentiss, Consortium) to obtain a Regional IDRC for planning Next Central Region Consortium Meeting: Thursday, January 29, 2004 @ Modesto Junior College **The February 2004 meeting has been Cancelled.